Effective date: 5 August 2026

1. About CONQRET

CONQRET is a construction business management and technology platform powered by SHWAY Agency and operated by SHWAY AGENCY PTY LTD (ABN 35 682 867 232, ACN 682 867 232), of Rossmore NSW 2557, Australia.

In these Terms:

• CONQRET, we, us or our means SHWAY AGENCY PTY LTD.
• Customer, you or your means the business, organisation or person that purchases, creates or controls a CONQRET account.
• Authorised User means a person invited or permitted to access the Platform through a Customer account, including an employee, project manager, site supervisor, trade, subcontractor, supplier, consultant, client or property owner.
• Customer Data means all information, documents, plans, photographs, videos, messages, approvals, records and other content submitted to or generated through a Customer account, excluding CONQRET intellectual property and aggregated or de-identified analytics.
• Platform means the CONQRET websites, applications, portals, software, artificial intelligence functions, integrations and related services.
• Subscription means a paid plan, order form or other access arrangement for the Platform.

2. Acceptance and authority

By creating an account, selecting an acceptance checkbox, purchasing a Subscription, accepting an order form or using the Platform, you agree to these Terms, the Privacy Policy and the policies incorporated into these Terms.

If you accept these Terms for a company or other organisation, you represent that you have authority to bind it. If you do not have that authority, you must not accept these Terms or use the Platform on its behalf.

3. Business use and eligibility

The Platform is primarily intended for builders, contractors, trades, subcontractors, developers, property professionals and related businesses. You must be at least 18 years old and legally capable of entering a binding agreement. Unless expressly agreed otherwise, the Platform is supplied for business use and not for personal, domestic or household use.

4. Platform services

Depending on the selected plan and product release, the Platform may provide functionality for customer relationship management, project setup, contracts, documents, plans, quotations, trade negotiations, schedules, site check-ins, WHS acknowledgements, GPS and IP stamping, costings, scope boards, variations, electronic approvals, messages, stage claims, payments, defects, handover, client and tradie portals, reports, AI assistance and integrations.

Features may differ by plan, account configuration, device, location and product stage. Marketing descriptions are summaries only and do not override the specific plan limits shown at checkout or in an order form.

5. Accounts, administrators and security

You must provide accurate and current information and maintain secure account credentials. You are responsible for all activity performed through your account, except to the extent caused by our breach of these Terms or failure to use reasonable security measures.

You must:

• use individual user accounts where available and not share administrator credentials;
• assign appropriate roles and permissions;
• promptly remove access when a person no longer requires it;
• protect devices and networks used to access the Platform;
• enable multi-factor authentication where made available; and
• promptly notify support@conqret.com.au of suspected unauthorised access or credential compromise.

6. Authorised Users and account relationships

You control which Authorised Users may access your account and what permissions they receive. You are responsible for ensuring that each invitation is lawful and that each Authorised User is informed of applicable privacy notices and use restrictions.

CONQRET is not a party to, and is not responsible for, disputes between a Customer and its clients, owners, employees, trades, subcontractors, suppliers, consultants or other project participants.

7. Subscriptions and plan limits

Your Subscription features, active-job limits, seat limits, support level, storage and price are those displayed at checkout, in the Platform or in an accepted order form. Current standard monthly plans are set out in Appendix 1.

If an order form expressly conflicts with these Terms, the order form prevails only to the extent of the conflict. A plan upgrade may take effect immediately with a pro-rata charge or credit. A downgrade may take effect at the next renewal and may require you to reduce usage to the new plan limits.

8. Fees, GST and billing

Subscription fees are billed monthly in advance unless an order form states otherwise. Standard prices displayed by CONQRET include GST. You authorise CONQRET and its payment provider to charge the selected payment method for Subscription fees, approved add-ons, usage charges clearly disclosed before they are incurred, and other agreed amounts.

You must maintain valid billing details. We may issue tax invoices electronically. Bank charges, foreign exchange charges and taxes outside Australian GST are your responsibility.

9. Automatic renewal and cancellation

Each monthly Subscription renews automatically for successive monthly billing periods until cancelled. You may cancel through available account settings or by emailing support@conqret.com.au before the next billing date.

Cancellation takes effect at the end of the billing period already paid for. You retain access until that date unless the account is suspended or terminated for a serious breach. CONQRET must present the recurring price and renewal nature of the Subscription clearly before purchase.

10. Failed payments and overdue amounts

If a payment fails, we may retry the payment method and ask you to update billing details. Unless urgent action is reasonably required to prevent fraud or security harm, we will allow at least 7 days after notice to correct an overdue undisputed payment before suspending paid access.

We will not continue charging for a period in which we have terminated the Subscription. Reasonable recovery costs may be claimed only to the extent lawfully incurred and disclosed.

11. Price changes

We may change Subscription prices by giving at least 30 days advance notice. A price change will apply from the first renewal occurring after the notice period and will not apply retrospectively. You may cancel before the new price takes effect.

12. Refunds and Australian Consumer Law

Except where required by law or expressly agreed, fees already paid are not refundable merely because you changed your mind, did not use the Platform or forgot to cancel after the recurring billing terms were clearly disclosed.

Nothing in these Terms excludes, restricts or modifies a guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law. Where permitted by law and the services are not ordinarily acquired for personal, domestic or household use, our liability for failure to comply with a consumer guarantee is limited, at our option, to resupplying the services or paying the reasonable cost of having them supplied again.

13. Customer Data ownership and licence

As between the parties, you retain ownership of Customer Data. You grant us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, convert, display, analyse and otherwise process Customer Data only as reasonably necessary to provide, support, secure and administer the Platform, comply with law, prevent misuse, maintain backups and produce aggregated or de-identified service analytics.

We do not sell Customer Data. We will not use identifiable Customer Data to train a public or general-purpose AI model without the Customer's express agreement.

14. Customer responsibility for information and permissions

You warrant that you have all rights, notices, consents and lawful authority needed to collect, upload, use, disclose and instruct us to process Customer Data. You are responsible for the accuracy, legality and appropriateness of Customer Data and for responding to project-specific privacy requests from your clients, workers and other project participants.

You must minimise collection and avoid uploading unnecessary identity documents, health information, bank credentials, full payment-card information, passwords or other highly sensitive information.

15. Builder, tradie and client portals

Information entered by a builder or other Customer may be made available to invited project participants according to the permissions configured by the Customer. The Customer remains responsible for deciding who may access project records, what they may do, and when their access should be removed.

White-label and branded portal functionality does not transfer responsibility for the Customer's project, communications or statutory obligations to CONQRET. Where required by law, outbound communications must still accurately identify the responsible sender and provide applicable contact and unsubscribe information.

16. AI and automated features

CONQRET may provide AI-assisted document extraction, project setup, summaries, search, draft communications, costing assistance, recommendations, risk flags and other generated outputs. Examples include Genesis contract-to-job processing and Ask CONQRET AI.

AI outputs may be incomplete, inaccurate, outdated, biased or unsuitable. You must independently review all outputs before relying on, publishing, approving, sending or implementing them. Promotional processing times, including references to creating a job from a contract in 60 seconds, are indicative and depend on document quality, system availability and required human review.

You must not use an AI output as the sole basis for structural, engineering, certification, legal, contractual, WHS, employment, accounting, tax, credit, insurance or financial decisions, or any decision that may materially affect a person's rights, safety or interests.

17. Construction, WHS and professional responsibility

CONQRET is an administrative technology platform. It is not a builder, contractor, architect, engineer, certifier, surveyor, quantity surveyor, WHS adviser, lawyer, accountant, tax adviser or financial adviser.

You remain responsible for licences, registrations, building contracts, approvals, permits, codes, standards, statutory warranties, site supervision, worker safety, insurance, subcontractor engagement, costs, claims, taxes, document retention and the quality, safety and legality of all construction work.

A site check-in, GPS or IP stamp, uploaded WHS document, digital acknowledgment, certificate or workflow record does not by itself prove legal compliance, actual site attendance, competency, induction quality or satisfaction of a statutory obligation.

18. Electronic signatures, approvals and records

The Platform may record electronic signatures, checkbox acceptances, approvals, timestamps, device information, IP addresses, document versions and activity history. These records are intended to support administration and evidence, but CONQRET does not guarantee that a particular electronic approval satisfies every contractual or statutory formality.

You are responsible for ensuring that the signatory is properly identified, has authority, intends to approve the relevant information, has consented to electronic execution where required, and receives or can retain the completed record. Important notices and building-contract documents should be reviewed for applicable Commonwealth, state and territory requirements.

19. Payments and financial features

The Platform may display claims, invoices, payment status, costings and links to third-party payment services. Unless a separate written agreement expressly states otherwise, CONQRET does not hold construction funds, operate a trust account, provide escrow, extend credit or guarantee payment by any person.

Payment processing is subject to the payment provider's terms. You are responsible for invoice accuracy, tax treatment, refunds, chargebacks, progress-claim compliance and confirming cleared funds. Finance-ready reports and early-access financial features are administrative tools and are not audited financial statements or lending advice.

20. Communications and marketing

You are responsible for communications sent through your account. You must comply with the Spam Act 2003, privacy law and any other applicable marketing rules. Commercial electronic messages must have a lawful consent basis, identify the responsible sender, include accurate contact details and provide a functional unsubscribe method.

Service, security, billing and active-project messages may still be sent where necessary to provide the Platform and are not converted into marketing simply because a recipient has opted out of promotional material.

21. Acceptable use

You must comply with the Acceptable Use Policy. Without limitation, you must not use the Platform to break the law, mislead or defraud, infringe rights, distribute malware, gain unauthorised access, interfere with service operation, unlawfully monitor individuals, scrape the Platform, reverse engineer it except where law permits, resell unauthorised access or generate unsafe or deceptive AI content.

22. Third-party services and integrations

The Platform may connect with third-party providers for hosting, authentication, communications, payments, analytics, artificial intelligence, document processing, accounting, storage and other services. Third-party services are governed by their own terms and may change or become unavailable.

When you enable an integration, you authorise the exchange of information reasonably required to perform it. We are not responsible for a third party's independent acts, availability, pricing or data handling, except to the extent liability cannot lawfully be excluded or the loss was caused by our failure to use reasonable care in selecting or managing the provider.

23. Intellectual property

CONQRET and its licensors own the Platform, software, source code, workflows, designs, databases, templates, branding, documentation, platform-generated materials and improvements. During a valid Subscription, we grant you a limited, non-exclusive, non-transferable right to use the Platform for your internal business operations.

No ownership in the Platform transfers to you. You must not copy, reproduce, commercialise or create derivative products from the Platform except as permitted by law or written agreement.

24. Feedback and customer branding

You may provide feedback, and you grant us permission to use that feedback without payment, provided it does not include Customer Data or your confidential information. We may use your name or logo in public marketing only with permission or where an order form expressly allows it.

25. Confidentiality

Each party must protect the other party's confidential information, use it only for the agreement and disclose it only to personnel, advisers and service providers who need it and are subject to suitable confidentiality obligations. This does not apply to information that is public without breach, already lawfully known, independently developed or required to be disclosed by law.

26. Security and backups

We will use reasonable technical and organisational safeguards appropriate to the nature of the Platform and information handled. No internet service is completely secure or uninterrupted.

You remain responsible for securing your devices, permissions and credentials and for maintaining independent copies of critical records where appropriate. Security incidents should be reported promptly to support@conqret.com.au.

27. Availability, maintenance and support

We aim to provide the Platform with reasonable care and availability but do not promise uninterrupted or error-free operation unless a separate service-level agreement says otherwise. Access may be affected by maintenance, security work, provider outages, internet failures, emergencies and events beyond reasonable control.

Foundation and Professional plans receive standard email support. Enterprise includes priority support and onboarding, but no fixed response or resolution time applies unless stated in an order form.

28. Product updates and beta features

We may update the Platform for security, compliance, performance and product development. We will provide reasonable notice before materially removing core paid functionality where practicable. Early-access, beta and experimental features may be changed or withdrawn and should not be relied on for critical compliance or financial decisions.

29. Suspension

We may suspend access to the extent reasonably necessary to address an urgent security threat, suspected fraud, unlawful conduct, material misuse, legal requirement or overdue undisputed fees after the notice period in clause 10. Except where urgent action is necessary, we will give notice and a reasonable opportunity to remedy the issue. Suspension will be limited in scope and duration where reasonably possible.

30. Termination

You may terminate by cancelling the Subscription. We may terminate for a material breach that is not remedied within 14 days after notice, or immediately for fraud, serious unlawful activity or a material security threat. If we discontinue the Platform for convenience, we will give reasonable notice and refund the unused portion of prepaid fees.

31. Data export and deletion after termination

For 30 days after the Subscription ends, the Customer may request or use available tools to export Customer Data, subject to reasonable technical, legal and security limits. After that period, we may delete or de-identify Customer Data from active systems within 90 days, subject to backups, legal holds, tax records, fraud prevention, dispute records and other lawful retention needs.

Backup deletion occurs through the ordinary backup-rotation cycle. Customers should export important project records before account closure.

32. Disclaimers

Subject to rights that cannot be excluded, the Platform is provided on an available basis. We do not guarantee a particular business, profit, project, construction, compliance, client, trade, payment or funding outcome. We do not guarantee that Customer Data, third-party data or AI output is complete or accurate.

33. Liability

To the maximum extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of opportunity, loss of goodwill or loss of anticipated savings. This exclusion does not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded.

To the maximum extent permitted by law, CONQRET's aggregate liability arising from the Platform in any 12-month period is limited to the Subscription fees paid or payable by the Customer during the 12 months immediately before the event giving rise to the claim.

The cap does not limit rights or liabilities that cannot lawfully be limited, express refund obligations, or a Customer's obligation to pay undisputed fees. Each party must take reasonable steps to mitigate loss.

34. Customer indemnity

You indemnify CONQRET against third-party claims and reasonable costs to the extent caused by unlawful Customer Data, infringement of third-party rights, unauthorised communications or approvals, unlawful use of the Platform or your material breach of the data, AI, construction responsibility, communications or acceptable-use clauses. The indemnity is reduced to the extent that CONQRET caused or contributed to the loss.

35. Dispute resolution

A party must give written notice describing a dispute and allow senior representatives 20 business days to attempt resolution in good faith before commencing ordinary court proceedings. Either party may seek urgent injunctive relief, and nothing prevents a person from exercising non-excludable rights or contacting a regulator.

36. Changes to these Terms

We may update these Terms for legal, security, technology or product reasons. We will provide reasonable notice of material changes. A materially detrimental change will ordinarily apply from the next renewal, and you may cancel before it takes effect.

37. Notices

We may give notices through the Platform, your account or the registered email address. You must keep contact information current. Legal notices to CONQRET must be sent to support@conqret.com.au, with a copy to info@shway.agency.

38. Assignment and corporate transactions

You may not assign the agreement without our consent, which will not be unreasonably withheld. We may assign it as part of a genuine restructure, financing, merger or sale of the CONQRET business, provided the assignment does not materially reduce your rights.

39. General

These Terms, incorporated policies and any order form form the entire agreement for the Platform. A failure to enforce a right is not a waiver. If a provision is invalid, it will be read down where possible and the remainder continues. No partnership, employment, agency, fiduciary or joint venture relationship is created.

40. Governing law and contact

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the courts of New South Wales and courts hearing appeals from them.

CONQRET - powered by SHWAY Agency

SHWAY AGENCY PTY LTD

ABN 35 682 867 232 | ACN 682 867 232

Rossmore NSW 2557, Australia

Website: www.conqret.com.au

Email: support@conqret.com.au | info@shway.agency